June 2025 — Canberra
The Australian Government has announced a renewed initiative to enforce inclusive digital standards across websites and online platforms, with a strong emphasis on accessibility for people living with disabilities. This move is expected to significantly impact both public and private sector organisations — particularly those delivering health and NDIS-related services.
At INFINEO TECH, we welcome this development and are already helping NDIS providers, healthcare organisations, and education institutions align with these evolving standards.
What’s Changing in 2025?
The push stems from updates to Australia’s Digital Service Standard (DSS) and the integration of stricter adherence to the Web Content Accessibility Guidelines (WCAG) 2.2, now recommended as the national compliance baseline. These updates emphasise inclusive design practices such as keyboard-only navigation, text alternatives for visuals, and improved readability for cognitive accessibility.
Organisations offering public-facing digital services — especially those funded through schemes like the NDIS — will be expected to ensure their websites are fully accessible to people with vision, hearing, motor, and cognitive disabilities.
Why This Matters for NDIS Providers
NDIS participants, families, and carers frequently rely on service provider websites to learn about available support options, submit enquiries, or manage bookings. If your website isn’t accessible, it could be excluding the very people you’re meant to support — and now, it could also put you at risk of non-compliance.
INFINEO TECH has already worked with dozens of NDIS-focused businesses to ensure their websites not only meet WCAG standards but also deliver better user experiences for everyone.
What Inclusive Web Design Looks Like
Key elements of accessible design now considered essential include:
- Screen-reader compatible text and headings
- High-contrast visual elements
- Mobile responsiveness
- Captioned videos and descriptive image alt text
- Simple navigation and readable language
These aren’t just technical requirements — they are human rights issues. Accessibility helps create a more equal online environment for people of all abilities.
Government Support and Incentives
The government’s digital inclusion roadmap includes grants, assessment tools, and training resources aimed at helping businesses — especially SMEs and NDIS providers — meet the new expectations. Organisations that fail to comply, however, may face legal scrutiny or loss of government contracts.
How INFINEO TECH Supports Inclusive Web Development
We offer accessibility audits, full website rebuilds, and ongoing monitoring to ensure that your digital presence meets both the letter and the spirit of inclusive design. Whether you’re starting fresh or upgrading an existing site, we make accessibility a priority — not an afterthought.
Inclusivity is no longer optional — it’s the future of responsible digital development. Let INFINEO TECH help your organisation stay compliant, accessible, and connected to every member of your community.
